helpdesk@gipca.org Plantage Muidergracht 12, 1018 TV Amsterdam, Netherlands

Certification Details

Certified Customer Service Expert

Scope of Assessment

·; Knowledge of customer relationship management (CRM) practices

·; Sales

·; Problem-solving skills

·; Excellent communication skills

·; Aptitude for fostering positive relationships

·; Teamwork and leadership skills

·; Customer-oriented mindset

Requirements

- Degree/Diploma 

- Basic computing skills 

- Previous front-desk experience 

$64.00
  • Level
    Beginner
  • Duration
    4 hours
  • Category
    Customer Service
  • Certificate
    Yes